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Article: Guiding principles: a South Carolina property/casualty carrier picks Java-based technology to run its Web-based claims operation.(SPECIAL REPORT: CLAIMS)
- Article from:
- Risk & Insurance
- Article date:
- December 1, 2005
- Author:
CopyrightCOPYRIGHT 2005 Axon Group. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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No property and casualty core process is as complex, or as critical, as claims. When you consider that much of a carrier's cost dollar goes to pay the claims' piper, getting the process right could be considered imperative.
Yet, until relatively recently, carriers historically relegated claims to the back seat technology-wise, according to Donald Light, a senior analyst with Celent, a Boston-based technology consulting and research firm.
"In the past two years, claims has gotten a much higher priority among insurers when it comes to IT investment," explains Light, who works with property/casualty insurance industry clients. "Within property/casualty, ...