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Article: Scottish Widows drives quality improvements using Witness Systems compliance recording; Compliance recording solution captures customer calls for agent training and assessment by Central Quality Unit Speeds up claims process by eliminating the need for written confirmations.
- Article from:
- M2 Presswire
- Article date:
- January 10, 2006
CopyrightCOPYRIGHT 2006 Normans Media Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-10 January 2006-WITNESS SYSTEMS: Scottish Widows drives quality improvements using Witness Systems compliance recording; Compliance recording solution captures customer calls for agent training and assessment by Central Quality Unit Speeds up claims process by eliminating the need for written confirmations(C)1994-2006 M2 COMMUNICATIONS LTD
RDATE:10012006
LONDON, U.K. - Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimisation software and services, today announced that Scottish Widows, one of the most recognised brands in the life, pensions and investment industry in the UK, has installed its compliance recording ...