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Article: Quality management in Japanese and American firms operating in the United States: a comparative study of styles and motivational beliefs. (includes appendices) (Special Issue: Strategic Quality Management)
- Article from:
- Management International Review
- Article date:
- February 1, 1993
- Author:
CopyrightCOPYRIGHT 1993 Gabler Verlag. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Introduction
During the past decade, Japanese firms challenged and often dominated the competition in many industries in the developed countries. Scholars believe that a major reason for the Japanese success is their perception of, and approach to, quality management (Buffa 1984, Garvin 1984, Juran 1981, Leonard and Sasser 1983, Riggs and Felix 1983, Takeuchi 1981, Takeuchi and Quelch 1983, Wheelwright and Hayes 1985). Buffa (1984) and Riggs and Felix (1983) state that the improvement of productivity follows the improvement of quality and, if the activities for quality improvement are on a large scale, then the productivity and GNP of the nation will increase, as it ...