|
|
Hello? No, I don't want to buy anything- but I do have a few questions for you Guide shows how to take revenge on cold callers.
- Article from:
-
The Evening Standard (London, England)
- Article date:
-
February 1, 2006
|
Copyright informationCOPYRIGHT 2006 Solo Syndication Limited. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
Byline: JONATHAN PRYNN
COLD calls are one of the curses of the modern age. But now householders are being encouraged to play call-centre sales staff at their own game.
Instead of letting double glazing or credit card salespeople do all the talking - usually reading from a set script - a "counterscript" turns the tables by making them answer some questions.
It has become an internet phenomenon, with thousands of people copying it from a website to use when dreaded cold callers come on the line.
It works by offering a set of questions to ask the salespeople to put them off their pitch.
The counterscript starts by asking them their name and then other ...