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Article: Hey, you can't say that! How to cope with verbally abusive people.(control of verbal abuse in organizations)
- Article from:
- Black Enterprise
- Article date:
- January 1, 2006
- Author:
CopyrightCOPYRIGHT 2006 Earl G. Graves Publishing Co., Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Verbal abuse in the workplace, or anywhere else, is not something you should tolerate. But in order to combat it, figure out the best approach. "People who are verbally abusive put people on the defensive," says Patricia Evans, an interpersonal communications expert and the author of The Verbally Abusive Relationship: How to Recognize it and How to Respond (Adams Media Corporation; $14.95). She recommends, rather than trying to defend yourself, respond with, "What did you say?" or "Let me write that down."
Also, document your abuser's outbursts and ask the abuser to provide a record of everything you're asked to do to avoid being blamed for his or her mistakes. ...