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Article: FC Barcelona Installs Genesys Express Multimedia Solution to Handle Interactions With Members and Fans.
- Article from:
- PR Newswire
- Article date:
- March 6, 2006
CopyrightCOPYRIGHT 2006 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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SAN FRANCISCO, March 6 /PRNewswire-FirstCall/ -- Genesys Telecommunications Laboratories, an Alcatel company (NYSE: ALA; Paris: CGEP.PA), will announce that it has completed an installation of its Genesys Express Multimedia solution in the customer service centre of FC Barcelona, one of the world's biggest football clubs. The implementation at the club's Nou Camp stadium is part of an in-sourcing initiative that enables the Spanish football champions to handle ticket sales, season ticket subscriptions and general club information calls through a single phone number. The Genesys solution provides FC Barcelona with effective routing and a universal queue, ensuring that the ...