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Article: FC Barcelona installs Genesys Express Multimedia Solution to handle interactions with members and fans; Genesys helps top football club in-source its call centre operation and make all services available through a single phone number; Enhanced routing capability and a universal queue ensure customer service excellence and manage call spikes when tickets go on sale.
- Article from:
- M2 Presswire
- Article date:
- March 6, 2006
CopyrightCOPYRIGHT 2006 Normans Media Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-6 March 2006-GENESYS TELECOMMUNICATIONS LABORATORIES: FC Barcelona installs Genesys Express Multimedia Solution to handle interactions with members and fans; Genesys helps top football club in-source its call centre operation and make all services available through a single phone number; Enhanced routing capability and a universal queue ensure customer service excellence and manage call spikes when tickets go on sale(C)1994-2006 M2 COMMUNICATIONS LTD
RDATE:06032006
Genesys Telecommunications Laboratories, an Alcatel company (NYSE: ALA, Paris: CGEP.PA), today announced that it has completed an installation of its Express Multimedia solution ...