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Article: A 21st century communication tool. (upward feedback)(includes related article)
- Article from:
- HRMagazine
- Article date:
- July 1, 1993
- Author:
CopyrightCOPYRIGHT 1993 Society for Human Resource Management. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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By championing upward feedback, a growing number of companies including British Petroleum and AT&T, are challenging the traditional command-and-control and performance management systems.
Upward feedback helps create an environment of shared leadership, in which managers listen to and act on employees' suggestions. It allows employees to assess their supervisors' management skills and provides a framework for talking about everyone's responsibility for pursuing the business vision. When employees give feedback to a manager and the manager acts on the information, the employees feel that they are, in a sense, authorizing the manager to act as their leader and to ...