Article: Drug marketers need crisis plans.(reports on side effects of Sanofi-Aventis' insomnia drug )(Brief article)

It's easy to dislike drug companies. They're a perennial target of insurance companies, politicians, consumer groups and more, and as such they must get tired of continual bashings in the press-enough sometimes to ignore the latest charge. But that's a crucial mistake.

Given the warp speed of the Web, marketers can't afford to take anything for granted. Within hours of The New York Times report March 8 that some people taking Sanofi-Aventis' insomnia drug Ambien were driving while still asleep and under its influence, the tales were spilling all over the Internet. Then a follow-up story March 14 outlined an even more bizarre side effect: people binge eating while ...

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