Article: Driver contest builds morale, aids customer service: Zaug's Vending & Food Service, Appleton, Wis., enhanced driver performance with an internal competition. The winner competed in the NAMA route driver rodeo at the National Expo.(MANAGEMENT INITIATIVE)

To progress in the highly competitive vending business, especially in an area feeling the squeeze on manufacturing plants, Appleton, Wis.-based Zaug's Vending & Food Service Inc. took another look at its fundamental mission--excellence on the job and for the customer.

Sometimes confined to a single sentence on the company business plan, this mission led Zaug's management to create an internal competition, a companywide employee performance program for route drivers. "We were looking at how to improve in the areas of clean, filled and working--and essentially to improve how we looked in the field," said Cary Zaug, vending operations manager.

Son of Allen ...

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