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Article: What TQM means to us; TQM for the total openings industry. (construction industry) (Total Quality Management)
- Article from:
- Doors and Hardware
- Article date:
- October 1, 1993
CopyrightCOPYRIGHT 1993 Door and Hardware Institute. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Quality is no longer a back-burner issue in the construction industry; total quality management must now be a strategic objective within a firm. While many contractors will continue to focus excessively on external factors such as the labor shortage, demographics and regional cconomics, successful contractors will meet the quality and productivity challenge head on. Total quality management must begin with a sincere commitment by top management.
In our industry, becoming the low cost producer is the best route to achieving strategic (competitive) advantage. We are facing a significant challenge to increase productivity this decade. Contractors who successfully ...