Article: Time Warner Cable's Road Runner Tops First Net Promoter Telecommunications Industry Research; Satmetrix Reveals the Best and the Worst of the USTelecommunications Community.

Article: Satmetrix Launches Net Promoter Fast Start to Help ...
Business Wire;  May 2, 2006 ;     700+ words ... ... companies to measure their Net Promoter score in six weeks and take the first ... Net Promoter Discipline, the Net Promoter score is a metric, created by Satmetrix ... loyalty expert, Fred Reichheld. Net Promoter Score (NPS) measures customer ...

Article: Net Promoter.(Abstracts)(Net Promoter ...
Journal of Direct, Data and Digital Marketing Practice;  January 1, 2009 ;     700+ words ... ... abandoned after some 18 months. Looks at Reichheld' s Net Promoter Score (NPS) as 'a nonfnancial metric that should be ... Concludes that NPS is pretty much a waste of time. Net Promoter Score (NPS), word of mouth, WOM, Reichheld As if the ...

Article: Leading Enterprise Workforce Management Provider GMT Earns Strong ...
Business Wire;  November 4, 2009 ;     700+ words ... ... client satisfaction and loyalty. GMT's Net Promoter Score is based on customers' likelihood to recommend ... the property of their respective owners. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc ...

Article: Net Promoter Score Developer to Speak at ...
Wireless News;  January 28, 2009 ;     236 words ... ... Wireless News 01-28-2009 Net Promoter Score Developer to Speak at Conference ... Owen, co-developer of the Net Promoter Score, co-author of "Answering ... February 2-4. What's your Net Promoter Score? This key customer loyalty ...

Article: Research spurs debate over Net Promoter ...
B to B;  September 10, 2007 ;     700+ words ... ... brewing over the widely adopted Net Promoter Score, although marketers that have ... the widespread adoption of Net Promoter [Score], we believed it appropriate ... replicate research used in Net Promoter Score findings with independent research ...

Article: Investors Capital Corporation Utilizes Net Promoter ...
Business Wire;  May 19, 2009 ;     700+ words ... ... feedback we get from our advisors via Net Promoter is invaluable in that regard ... advantage in those critical areas." Net Promoter measures "referability," which ... percentage of promoters, you get a Net Promoter Score (NPS)--the percentage of ...

Article: Investors Capital Corporation Utilizes Net Promoter ...
Real Estate & Investment Business;  June 13, 2009 ;     700+ words ... ... feedback we get from our advisors via Net Promoter is invaluable in that regard ... advantage in those critical areas." Net Promoter measures "referability," which ... percentage of promoters, you get a Net Promoter Score (NPS)--the percentage of ...