|
|
Article: Banner Health Cuts Costs and Improves Communication Center Efficiencies with Amcom Software; Consolidates and Centralizes Call Center Facilities with Amcom Smart Center system; Enhances Personnel Productivity and Reduces Call Processing Time.
- Article from:
- Business Wire
- Article date:
- June 12, 2006
CopyrightCOPYRIGHT 2006 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
MINNEAPOLIS -- Amcom Software, Inc. - a provider of software and services to improve communication center efficiencies - today announced that Banner Health is using its Smart Center(TM) 4.0 platform along with the company's Smart Console(TM), Smart Web(TM) and Smart Speech(TM) enterprise applications to centralize and optimize its call center operations. With 27,000 employees and 20 facilities in seven Western states, Banner Health is one of the largest, non-profit healthcare systems in the country.
According to Vince Johns, technology coordinator for Banner's communications center, Banner will start to build a second communications center in Phoenix using Amcom ...