|
|
Article: Moisture-related problems: hardwood flooring "the natural survivor".(Wood or Wood Knot)
- Article from:
- National Floor Trends
- Article date:
- June 1, 2006
- Author:
CopyrightCOPYRIGHT 2006 BNP Media. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
Not long ago, NFT published an extensive study on consumer complaints related to the floor covering industry. For retailers and installers, the bottom line was the emphasis on responding promptly and scheduling the recommended repairs. Whether the needed work was the result of an installation issue, a manufacturer defect or environmental issues, customers deserve a quick and decisive response.
Of course, those of us who work with hardwood flooring recognize that repair issues are not always cut and dry. An effort to remedy a problem quickly may seem like the right thing to do, but that is not always the appropriate procedure for our part of the business. An ...