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Responder advice for 911 calls: prevent tragedies with training.(National Emergency Number Association)

Every minute in the United States, there are 400 calls to 911, totaling more than 200 million calls a year. "The vast majority of the calls are handled appropriately," said Patrick Halley, government affairs director for the National Emergency Number Association in Arlington, Va.

But when a 911 call has allegedly been handled inappropriately--like the one placed by a five-year-old Detroit boy on Feb. 20 when his mother collapsed--the system undergoes the glare of media scrutiny. Two emergency dispatchers have been charged with neglect of duty after one chastised the boy for making prank calls and did not send help, and the second dispatched police to inform the parents ...

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