Article: The Chicago Tribune At Random column: Wired makes a connection with its eclectic how-to list.

Article: Customer service: back to basics is better.
Public Management;  December 1, 2004 ;     700+ words ...Not customer service again! We tried training, but it didn...Besides, we don't have the money for customer service programs in these tough times! Sound familiar? Attention to customer service seems to ebb and flow with the economic...

Article: The secret of a successful business Be it retail, leisure or transport, customer service can make all the difference, writes Kate Hilpern
The Independent - London;  November 18, 2001 ;     662 words ...raditionally, "customer service" conjures up images of teams...purchase for another, those in customer service don't exactly have a creative...the reality is different. "Customer service is now increasingly accepted...

Article: Customer service planning is essential to developing info center procedures: your staff needs to know how to work with clients--and your clients need to know what to expect.(INFO BUSINESS)
Information Outlook;  June 1, 2007 ;     700+ words ...Customer service underlies everything we do in the...our users, and more. Much of the customer service foundation is implicit in the work...information center. Creating an explicit customer service plan gives us the opportunity to...

Article: NATIONAL CUSTOMER SERVICE AWARDS 2002: Service excellence is `the holy grail' Awards show that customer satisfaction is vital for businesses, says Kate Hilpern
The Independent on Sunday;  November 24, 2002 ;     700+ words ......information on the quality of their customer service, with a fast-growing number dedicating...This is the message of the National Customer Service Awards 2002, held at the Grosvenor...was once king, they are now god and customer service excellence is the holy grail," says...

Article: CUSTOMER SERVICE WORKERS DO MANY THINGS.(Business)(Learn to work)(Column)
The Post-Standard (Syracuse, NY);  March 21, 2002 ;     463 words ......CONTRIBUTING WRITER Q) What is involved in a customer service job? A) Many industries employ customer service representatives to work with customers...services. Industries that often employ customer service reps include utilities (telephone...

Article: Executives Demand More Technology to Boost Customer Service; 76 per cent of customer service directors say service could be improved by increasing technology spend.
M2 Presswire;  October 2, 2006 ;     700+ words ......Executives Demand More Technology to Boost Customer Service; 76 per cent of customer service directors say service could be improved...WOKING, United Kingdom - 76 per cent of customer service directors believe customer service can...

Article: There'll surely be a customer service workstation in your future. (Management Strategies)
American Banker;  May 9, 1994 ;     700+ words ...CUSTOMER SERVICE IN banking has changed a lot over the years. Before World War II, customer service was personal. The teller would greet...a lot could happen. When it did, customer service was still handled personally. Correspondent...

Article: DEFENDER OF CUSTOMER SERVICE
The Gazette;  January 27, 2008 ;     700+ words ...Bad customer service is rarely forgotten. In fact, the experience often...in teaching companies how to deliver exceptional customer service. As a result, poor customer service is paralyzing American companies, she said. "Businesses...

Article: Customer service: Is there a commitment?(Taking Stock)
Business Insurance;  February 25, 2008 ;     700+ words ......published an article that I wrote on customer service problems, which I believe persist...of the service miscues. And company customer service representatives know when they have...and whether they care. If you are a customer service representative, an agent or an executive...

Article: National Customer Service Awards 2003: The customer comes first Now more than ever organisations have to understand what clients want and how to service those needs. By Kate Hilpern
The Independent on Sunday;  October 12, 2003 ;     700+ words ......the winners of this year's National Customer Service Awards, revealing how even relatively...Bradley's absolute dedication to his customer service role has had an impact on how the...the bottom line. Little wonder that customer service is becoming increasingly ingrained...

Article: MAKING CUSTOMER SERVICE A STRATEGIC PARTNER.
Circulation Management;  May 1, 2003 ;     700+ words ......spring to mind when one thinks of customer service. However, in recent years, the circulation...up-selling marks just the beginning of how customer service roles can overlap in a mutually beneficial...collected as a matter of course by customer service reps can help significantly ...

Article: Sorting out customer service. (customer service of banks)(includes related articles on CoreStates Financial Corp.'s restructuring of its customer service and the customer service mind-set)
Bank Marketing;  December 1, 1996 ;     700+ words ...The future of customer service depends on a critical balance...age of Ultimate Customization? Customer service is changing for the better...profitability goals. No longer is customer service just something that banks 'give...

Article: Customer Service,Where Art Thou?(Editorial)
Electrical Contracting Products;  March 1, 2008 ;     489 words ...Customer Service,Where Art Thou? John Dyslin, Editor If you'...frustrated by what seems to be a continuing lack of customer service today--especially by the most basic elements of customer service: common courtesy and sense. In last year's...

Article: Customer Service and PR: Separate Fields, Shared Goal.
PR News;  May 7, 2001 ;     700+ words ...Customer service managers sometimes look at Dave...danovich's plan to better integrate PR and customer service, and educate service reps on how...the very nature of what they do, customer service workers are working as communicators...