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Article: Pacific Gas & Electric Company Goes Live With SPL Customer Care & Billing Upgrade and Practical Customer Relationship Management Software.
- Article from:
- PR Newswire
- Article date:
- July 31, 2006
CopyrightCOPYRIGHT 2006 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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SAN FRANCISCO, July 31 /PRNewswire/ -- Pacific Gas & Electric Company (PG&E), one of the nation's largest combination natural gas and electric utilities, has gone live with an upgrade of SPL Customer Care & Billing (CC&B) software. SPL is a leading provider of strategic utility management software solutions for the global utility market.
PG&E also replaced an existing CRM application with SPL CC&B's Practical CRM (Customer Relationship Management) software, which gives utility companies the specific CRM functions they need.
"The success of this project is the result of great teamwork," said Pat Lawicki, PG&E's Chief Information Officer. "We chose ...