Demand for IP Contact Center Technologies to rise as next generation...

M2 Presswire;  September 8, 2005 ;     700+ words ......2005-DATAMONITOR: Demand for IP Contact Center Technologies to rise as next generation 'virtual' Contact Center becomes reality; Datamonitor report...uptake of the next generation virtual contact center model(C)1994-2005 M2 COMMUNICATIONS...

Oracle Releases Oracle(R) Contact Center Anywhere 8.1.

M2 Presswire;  June 27, 2007 ;     700+ words ......com: Oracle Releases Oracle(R) Contact Center Anywhere 8.1(C)1994-2007 M2 COMMUNICATIONS...announced the release of Oracle Contact Center Anywhere 8.1, Oracle's first comprehensive multimedia IP contact center solution. Oracle Contact Center...

The Contact Center Identity Crisis

Customer Relationship Management;  May 1, 2008 ;     653 words ...You are who you talk to "A MIA CONTACT CENTER?" Lots of people in many work environments...colleagues' time, then they really are a contact center, albeit an informal one. There are...calls. That's what a more formalized contact center can accomplish. Once an entity accepts...

Avaya Contact Center Express Launches for Medium-Sized Businesses, Driving...

PR Newswire;  October 18, 2004 ;     700+ words ...* IP-enabled contact center solution gives mid-sized companies...and ROI. * Web chat featuring Avaya contact center experts to be held October 26th, 1-2 pm EDT, discussing mid-market contact center strategies for gaining a competitive...

ABA Contact Center Conference: Accelerate the path to profitability...

Bank Marketing;  January 1, 2003 ;     700+ words ......Participate in a FREE bonus workshop. ABA Contact Center Conference In today's environment of...efficiency and effectiveness of your contact center. Building customer loyalty and employee...motivation is essential. At the ABA Contact Center Conference, learn these and other ...

Oracle Announces Oracle Contact Center Anywhere 8.1.

M2 Presswire;  June 27, 2007 ;     700+ words ......Maker: Oracle Announces Oracle Contact Center Anywhere 8.1(C)1994-2007 M2 COMMUNICATIONS...announced the release of Oracle Contact Center Anywhere 8.1, Oracle's first comprehensive multimedia IP contact center solution. Oracle Contact Center...

Autonomy Introduces the Intelligent Contact Center.

PR Newswire;  January 24, 2007 ;     700+ words ...Integration of etalk Brings the Contact Center Into the Enterprise Information Value...the introduction of the Intelligent Contact Center. Leveraging its meaning-based computing...is extending its established etalk Contact Center portfolio to include advanced intelligence-bas...

Oracle Releases Oracle Contact Center Anywhere 8.1.1

Wireless News;  November 17, 2007 ;     478 words ......11-17-2007 Oracle Releases Oracle Contact Center Anywhere 8.1.1 WIRELESS NEWS-Novemb...2007-Oracle Releases Oracle Contact Center Anywhere 8.1.1 (C)2007 10Meters...the latest release of Oracle Contact Center Anywhere, Oracle's all-in-one...

Pivotal Ships Pivotal Contact Center.

Canadian Corporate News;  August 29, 2002 ;     700+ words ......CCNMatthews via COMTEX) The industry's leading contact center application for mid-sized enterprises...announced the availability of Pivotal Contact Center - the industry's leading contact center application specifically designed for...

Contact center pricing and attrition levels worrying outsourcing providers...

M2 Presswire;  June 17, 2008 ;     700+ words ......PRESSWIRE-17 June 2008-DATAMONITOR: Contact center pricing and attrition levels worrying...London -- The proliferation of new contact center delivery locations globally has done...strategic focus report, Trends in Global Contact Center Outsourcing Pricing and Attrition...

Oracle Releases Oracle(R) Contact Center Anywhere 8.1.1.

PR Newswire;  November 8, 2007 ;     700+ words ......PRNewswire-FirstCall/ -- Oracle today announced the latest release of Oracle(R) Contact Center Anywhere, Oracle's all-in-one multichannel IP contact center solution. Oracle Contact Center Anywhere 8.1.1 is made even more accessible and easier to use by...

Sprint Launches Hosted Contact Center Solution

Wireless News;  August 19, 2006 ;     419 words ......08-19-2006 Sprint Launches Hosted Contact Center Solution WIRELESS NEWS-August 19, 2006-Sprint Launches Hosted Contact Center Solution (C)2006 10Meters - http...is offering the Sprint Hosted Contact Center, powered by Avaya, a fully managed...

Unstructured and Undiscovered: Enabling the Intelligent Contact Center To...

Customer Relationship Management;  April 1, 2007 ;     700+ words ...The customer contact center has become the primary channel...and win/loss analysis. As the contact center takes on this role as the center...recognize the strategic value of the contact center. However, with the technology...

XO Interactive Debuts Contact Center On-Demand

Wireless News;  July 30, 2007 ;     609 words ......07-30-2007 XO Interactive Debuts Contact Center On-Demand WIRELESS NEWS-July 30, 2007-XO Interactive Debuts Contact Center On-Demand (C)2007 10Meters...Communications, has introduced Contact Center On-Demand, the first end-to-end...

Logica Helps Groupama Loire Bourgogne Improve its Sales Performance and...

PR Newswire;  August 28, 2002 ;     700+ words ......successful implementation of a multichannel contact center for Groupama Loire Bourgogne (GLB...to help GLB design and implement a contact center receiving information through multiple...professional manner. One key benefit of the contact center is to provide unique, customized ...