Article: Indian operators address literacy problem with voice-based SMS.

Aug. 13--Indian mobile phone operators have found a novel way of helping illiterate rural customers send text messages.

For illiterate Indians, texting in English is out of the question. Some companies such as Nokia provide keyboards with the Hindi alphabet rather than English, but customers still need to know how to write.

The new system, called Voice SMS, it is hoped, will help these customers become involved in text messaging. It is like leaving a message on an answering machine. The caller dials a short code followed by the mobile number of the person being called and records a message.

The other party will receive an SMS displaying the ...

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