Article: New media creates consumer connections.(FRONTLINE)

Segmentation--the ability to develop very targeted products and retail formats based on an intimate knowledge of consumers--is driving retailers to spend tens of millions of dollars on new store formats and enhanced services. Segmentation is also driving manufactures to create healthier, more convenient and targeted products.

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What segmentation isn't doing is creating the ability to better connect with consumers. Traditional couponing, in-store promotions, and costly national advertising don't work for today's non-traditional consumers. Point-of-purchase kiosks, coupon dispensers and closed circuit television rely on consumer ...

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