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Article: RightNow Technologies and Lithium Technologies Work Together to Enhance Customer Experiences.

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PR Newswire
Article date:
September 11, 2006
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RightNow and Lithium Connect Online Forums With Call Centers and Web Self Service Sites

RIGHTNOW SUMMIT, COPPER MOUNTAIN, Colo., Sept. 11 /PRNewswire-FirstCall/ -- Lithium Technologies and RightNow(R) Technologies today announced they are working together to enhance customer experiences by connecting Lithium-powered forums with the RightNow Service(R) solution to provide seamless and superior customer experiences. By bridging the gap between customer exchanges happening within online forums and interactions that occur through more traditional channels, such as a call center or Web self-service site, Lithium and RightNow are able to help organizations around the ...

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