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Article: Executives Demand More Technology to Boost Customer Service; 76 per cent of customer service directors say service could be improved by increasing technology spend.
- Article from:
- M2 Presswire
- Article date:
- October 2, 2006
CopyrightCOPYRIGHT 2006 Normans Media Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-2 October 2006-Touchpaper: Executives Demand More Technology to Boost Customer Service; 76 per cent of customer service directors say service could be improved by increasing technology spend(C)1994-2006 M2 COMMUNICATIONS LTD
RDATE:02102006
WOKING, United Kingdom - 76 per cent of customer service directors believe customer service can be improved by increasing investment in technology. And 80 per cent said customer service initiatives could benefit from more help and support from IT according to new research to mark National Customer Service Week (2-8 October 06)1.
The independent survey of customer service directors commissioned by ...