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Article: Paying through the nose for bad manners.(PERSONAL FINANCE)
- Article from:
- Irish Independent (Dublin, Republic of Ireland)
- Article date:
- October 17, 2006
CopyrightCOPYRIGHT 2006 Independent News & Media PLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: CHARLIE WESTON
IT probably comes as little surprise to most consumers to learn that a survey recently discovered that a whopping 44pc of Irish companies do not respond to customer enquiries.
The responsiveness of 225 organisations was tested in Ireland and England in the retail, financial services, travel, tourism, government, health and media sectors.
All the organisations involved in the survey, which was funded by the Institute of Customer Service, were contacted by email and given a simple query about their complaints procedure.
Surprise, surprise, not one of the retailers contacted in Ireland replied within 24 hours of ...