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Article: Demands high for online delivery.(First Word)
- Article from:
- Business Insurance
- Article date:
- October 1, 2006
- Author:
CopyrightCOPYRIGHT 2006 Crain Communications, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: Rodd Zolkos
Like an increasing percentage of consumers, I've gotten pretty comfortable over the past few years with the whole idea of shopping online.
The convenience is unbeatable, and with many online retailers getting better and better about things like selection, product information and delivery options, online retail can actually be not just an easier and more efficient way to shop, but a superior one in many cases to visiting a bricks and mortar store.
I had an experience recently, though, that challenged my faith in online retailing. Because for all the ease of the shopping and the buying, the process breaks down pretty ...