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Article: Polishing up the silver service; focus New ways to boost customer satisfaction, make work more fun and face the global challenges looming over the professional services sector were all on the agenda at Service Network's conference evolve, as Iain Laing discovers.(Business)
- Article from:
- The Journal (Newcastle, England)
- Article date:
- November 8, 2006
CopyrightCOPYRIGHT 2006 MGN Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: Iain Laing
BUSINESS people must adapt to survive, but they can have fun at the same time. This was the message of 'evolve', last week's fifth annual Service Network Conference, held at Newcastle's Centre for Life.
The conference marked the high point of an extremely successful 10th anniversary year for the Service Network. Membership has increased by more than 25% over the year, mirroring the growth of the Knowledge Intensive Business Services sector it serves.
Service Network chairperson Meryl Dodd said: "This has been the single most ...