Article: PUC works on phone verification mix-up: Low-income users with the Lifeline project reinstated after erroneously being declared ineligible.

Byline: Rick Jurgens

Nov. 10--Some low-income Californians lost subsidized telephone service after a private contractor sent out eligibility forms that some recipients mistook for junk mail, state regulators said Thursday. The forms were part of a new federally mandated verification program that the state Public Utilities Commission suspended after receiving written appeals at the rate of 300 to 500 per day from affected low-income people. They had been declared ineligible for the California Lifeline program and hit with higher telephone rates, regulators said. As of Nov. 1, all the disqualified people have been restored to the program, although current ...

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