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Article: Better Business Bureaus see card inquiries up but complaints down. (Brief Article)
- Article from:
- American Banker
- Article date:
- June 3, 1994
- Author:
CopyrightCOPYRIGHT 1994 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Out of 372 types of businesses, credit card issuers generated the most consumer inquiries at local Better Business Bureaus last year, according to a national survey.
In its 1993 Annual Inquiry and Complaint Summary, the Council of Better Business Bureaus Inc., an umbrella organization for more than 180 chapters, reports that local bureaus received 213,910 queries about credit card companies, a 34% increase over 1992 activity.
However, the number of complaints about card companies actually decreased.
The 1992 survey ranked credit card companies third in inquiries, a jump from two years earlier, when card issuers ranked 11th. The increase can be attributed to the ...