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Article: Time Warner Cable swamped by service calls.(Up Front)
- Article from:
- Los Angeles Business Journal
- Article date:
- October 30, 2006
- Author:
CopyrightCOPYRIGHT 2006 CBJ, L.P. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Back in August, Time Warner Cable Inc. promised that by taking over Adelphia and Comcast customers in Los Angeles, it would provide better service than its predecessors.
With several problems cropping up during the integration, the regions now largest cable provider is having trouble keeping that promise.
The company's customer service center was overwhelmed last week when some former Comcast Internet customers lost access to their e-mail, and former Adelphia cable customers in certain communities had problems accessing their favorite channels.
"We understand it's not convenient for our customers and it may be confusing," said Patti ...