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Article: Ofcom reports.(LISE, DAMN LIES & STATISTICS)(Office of Communications's report on residential communications services)
- Article from:
- The Online Reporter
- Article date:
- November 22, 2006
CopyrightCOPYRIGHT 2006 Rider Research, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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The cost of a 'basket' of residential communications services has fallen from [pounds sterling]113.40 ($217) in 2001 to [pounds sterling]76.20 ($146) four years later, according to research that Ofcom, Britain's UK regulatory agency, released this week.
Ofcom says the report, called "The Consumer Experience," highlights many benefits from increased competition and new technologies, such as falling prices, increased customer satisfaction and a greater range of services.
However, Ofcom says, the report also reveals concerns over the growing potential for consumer harm as communications markets become more complex.
Ofcom uses the data to evaluates ...