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Beyond predictable workflows: enhancing productivity in artful business processes.
- Article from:
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IBM Systems Journal
- Article date:
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October 1, 2006
- Author:
- Hill, Charles; Yates, Robert; Jones, Carol; Kogan, Sandra L.
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Copyright informationCOPYRIGHT 2006 All Rights Reserved. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Until now, the greatest productivity gains in business processes have been achieved by formalizing the processes into computer-managed workflows. However, many processes have not yielded to this approach, and in its stead, users have depended on ad hoc collaboration tools, such as e-mail and instant messaging, to coordinate their work. While undeniably useful, these tools are disconnected from process methods and can become overloaded and unproductive. Through use cases, we show that many business people are, of necessity, integrators of information technology (IT), but receive inadequate support from centralized IT. We maintain that productivity will be increased by better enabling users ...