Article: Educating people about the CU difference. (credit union) (Executive Suite)

Can your credit union's staff really explain the difference between credit unions and banks?

* "Spokane has a high percentage of credit union membership, and it's not a large community. Credit unions are well-known.

"We talk about differences between credit unions and banks on radio talk shows. Some of our members are media types. When they do a credit union story, they call us.

"Eight months ago we instituted a continuing education program. A lot of employees chose correspondence courses. Many begin with the credit union difference.

"Every new employee goes through CUNA Mutual Insurance Group's Business Development Series training, which ...

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