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Invest in training rather than complaints.(Focus on Resilient)(Personal account)

After 40-plus years in the flooring business, I have come to the conclusion that our industry is not really interested in the development of the installer. Sadly, most view installers as a liability and have no interest in seeing them grow to become a professional asset. When I started in this industry as an installer, there was a certain sense of pride about our work. The pride increased along with the expertise that came with training and experience. The individual proudly went from a neophyte to a true pro. Usually he was helped along the way by an on-the-job trainer and an apprentice trainer, as well as professional installation clinics presented by the wholesalers and ...

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