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Article: Lost letters, queues and junk mail... the postal services get a pasting.(News)
- Article from:
- Western Mail (Cardiff, Wales)
- Article date:
- January 4, 2007
CopyrightCOPYRIGHT 2007 MGN Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: By Tomos Livingstone Western Mail
The beleaguered postal service is facing more bad news today with the publication of a wide-ranging consumer survey which gives an unimpressive assessment of its customer service. Among the grim findings for Mail bosses are that just 16% feel 'very satisfied' with the Royal Mail, with most citing junk mail as their main concern.
Satisfaction levels with other comparable services such as banking and IT providers are much higher.
The results come three weeks after the Government published its proposals for ...