Article: TeaLeaf Enables Musician's Friend to Make Customer Experience Strike the Right Chord.

TeaLeaf CX Provides Unprecedented Visibility into the Online Customer Experience

SAN FRANCISCO, Jan. 9 /PRNewswire/ -- TeaLeaf, the leader in Customer Experience Management (CEM), today announced that Musician's Friend is the latest online retailer to implement the TeaLeaf CX product suite. Musician's Friend became the first new customer to deploy the full TeaLeaf CX suite after its introduction in May 2006. Musician's Friend selected TeaLeaf CX to gain greater visibility into its customers' online shopping experiences, and to further enhance customer satisfaction. By gaining unprecedented visibility into every single user shopping session, Musician's Friend has been ...

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