Article: Von Maur's retail values. (Chicago)

LOMBARD, III. -- Von Maur, a 122-year-old fashion specialty-store chain based in Davenport, Iowa, is breaking into the Chicago market, bringing with it traditional Midwestern values emphasizing customer service.

The family-owned chain, which has eight stores in Iowa and three in central

Illinois, opened its first Chicago area store in Yorktown Center on July 18, with a grand opening set for Aug. 20.

"We're always listening to our customers, and we take what we learn and apply it," said Rick Von Maur, manager and great-grandson of the chain's founder.

The result: a store with special customer services such as free UPS delivery throughout ...

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