Article: Corporate social responsibility as capability: the case of BHP Billiton.(Case study)

Corporate social responsiveness is what companies do in order to be socially responsible. This paper presents a case study of social responsiveness at the global mining firm BHP Billiton to illustrate a model of social responsiveness capabilities. Until now, corporate social responsiveness has described processes of environmental scanning, issues management and stakeholder management. The model presented here suggests that social responsiveness is rather understood as a cluster of five organisation-level capabilities that span an organisation's culture and structure. The case study explores evidence for social responsiveness capabilities at BHP Billiton and considers ...

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