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Article: Customer support developments: customer service for database industry continue to move to Internet.
- Article from:
- Searcher
- Article date:
- November 1, 1994
CopyrightCOPYRIGHT 1994 Information Today, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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In September, the Internet celebrated its 25th anniversary. More and more database industry firms have found homes on its waves. Besides search service connections to Internet communication access, many database producers and search services have begun to build customer services on the 'Net. Searchers can find online documentation, order forms, training schedules, and searcher forums for many commercial database providers.
LEXIS/NEXIS has opened a LEXIS/ NEXIS Communication Center mailing list as a World Wide Web site. Initially they placed announcements from their Fax Deliver service onto the site. The Fax Deliver service provides system news, search tips, ...