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Article: E-Commerce Nears All-Time High in Latest American Customer Satisfaction Index.(Company overview)
- Article from:
- Business Wire
- Article date:
- February 20, 2007
CopyrightCOPYRIGHT 2007 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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E-Retailers Still Tops and Online Brokerage Bullish on Satisfaction Says Index Co-Sponsor ForeSee Results
ANN ARBOR, Mich. -- Customer satisfaction with the e-commerce industry improves for the second year in a row and nears an all-time high, according to the American Customer Satisfaction Index, released today by the University of Michigan with e-commerce partner ForeSee Results.
The e-commerce industry overall rises to a score of 80.0 on ACSI's 100-point scale, closing in on its all-time high score of 80.8 in 2003. The e-commerce sector continues to outpace most other sectors of the economy in terms of satisfying customers and exceeds the national ...