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Article: TowerGroup: Insurers Must Embrace Enterprise Mobility Strategy to Improve Customer Service and Drive Down Costs.

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PR Newswire
Article date:
April 3, 2007
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NEEDHAM, Mass., April 3 /PRNewswire/ -- New research from research and advisory services firm TowerGroup finds the time is right for U.S. property and casualty claims insurers to aggressively exploit the business benefits of an enterprise mobility strategy.

While using mobile solutions for settling claims is not new to the U.S. insurance industry, adoption for claims processing has been haphazard at best. Insurance carriers have been slowly bringing on mobile technology solutions to assist field workers with claims operations, yet the process has lacked focus and forward momentum.

Given the strides made by mobile technology vendors in functionality, ...

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