Article: Growing Texas County's Municipal Operations Use Intelligent Communications from Avaya to Improve Service to Local Residents.

From the county jail to local voting precincts, Smith County benefits include increased productivity and cost savings

BASKING RIDGE, N.J., May 7 /PRNewswire-FirstCall/ -- Although Smith County, Texas, is a growing metropolitan center with more than 175,000 residents, the county's communications infrastructure simply hadn't kept pace with the county's expansion. As a result, callers trying to reach critical county services were often met with busy signals.

"We were in the Dark Ages with our technology," said Harvey Tanner, chief technical officer, Smith County. "Our phone system was 25 years old and lacked features most now take for granted, like caller ...

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