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Article: From PCs to TVs, English to Chinese -- HP Broadens Reach of Remote Tech Support.
- Article from:
- Business Wire
- Article date:
- May 11, 2007
CopyrightCOPYRIGHT 2007 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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PALO ALTO, Calif. -- HP Instant Care, the technology that makes virtual tech support house calls possible, will be launched globally and expanded to include more of HP's (NYSE:HPQ) consumer product lines, the company announced today.
Agents will soon be able to provide tech support remotely in English, Chinese, Spanish and six other languages and, beyond PCs, they will be able to assist with HP TVs, printers, cameras and other HP consumer products. This allows HP to more than double the amount of virtual house calls it makes - and the service doesn't cost customers a dime.
HP Instant Care works on any Windows[R] XP or Vista[TM] PC and is especially ...