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Article: COMMENTARY: Fair game.( Financial Services Authority regulate financial services industry)(Column)
- Article from:
- Money Marketing
- Article date:
- May 17, 2007
CopyrightCOPYRIGHT 2007 Centaur Communications Limited. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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A few years ago, I had to take my car in for a full service and valet before it was sold. Except that when I went to pick up the car that evening, neither the service nor the valeting had been carried out.
At this point, the dealership's general manager stepped in, offered me a car to drive home that evening, agreed to deliver my own vehicle to my work address the next day and paid me #100 in compensation for the inconvenience.
Overall, you could say that this was a perfect manifestation of how to treat customers fairly.
Contrast this with the financial services industry. In this instance, you have customers who are routinely advised ...