Article: Are your performance measurement systems truly performing?

Performance measurement systems that are well-designed, integrated in organizational practices through various uses, and periodically reviewed can contribute to the improvement of organizational performance. Implementing systems is only the first step--having them reach their full potential is the real challenge.

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The importance for organizations to adopt a set of suitable financial and non-financial performance indicators is now commonly recognized. Indeed, performance measurement systems (such as the balanced scorecard, stakeholder scorecard, key performance indicators scorecard, and the performance prism) play a key role in developing ...

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