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Article: What is your most effective way of measuring client satisfaction?
- Article from:
- Accounting Technology
- Article date:
- June 1, 2007
CopyrightCOPYRIGHT 2007 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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When a client leaves, I try to contact them and do several things. First, I want to thank them for allowing us to serve them. Second, I want to assure them that I do not take it personally, that I understand that it is business. Third, I assure them that if their new accountant has any questions or needs any information I will be happy to assist in any way possible. Fourth, I tell them that the door is always open if they decide that they want to give us another chance. Finally, I ask them to share with me what we did or didn't do that led them to the decision to change accountants.
Robert W. Carmines, CPA, PFS, CFP
Carmines, Robbins & Co.
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