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Understanding the reporting practices of CAHPS[R] sponsors.(Consumer Assessment of Healthcare Providers and Systems)
- Article from:
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Health Care Financing Review
- Article date:
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March 22, 2007
- Author:
- Teleki, Stephanie S.; Kanouse, David E.; Elliott, Marc N.; Hiatt, Liisa; de Vries, Han; Quigley, Denise D.
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Copyright informationCOPYRIGHT 2007 U.S. Department of Health and Human Services. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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This article examines the reporting of Consumer Assessment of Healthcare Providers and Systems (CAHPS[R]) consumer experience data by sponsors, those that fund data collection and decide how information is summarized and disseminated. We found that sponsors typically publicly reported comparative data to consumers, employers, and/or purchasers. They presented health plan-level data in print and online at least annually, usually in combination with non-CAHPS[R] information. Many provided trend data, comparisons to individual plans, and summary scores. Most shared information consistent with known successful reporting practices. Areas meriting attention include: tailoring reports to ...
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