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Testing consumers' comprehension of quality measures using alternative reporting formats.(Author abstract)
- Article from:
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Health Care Financing Review
- Article date:
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March 22, 2007
- Author:
- Gerteis, Margaret; Gerteis, Jessie S.; Newman, David; Koepke, Christopher
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Copyright informationCOPYRIGHT 2007 U.S. Department of Health and Human Services. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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CMS has publicly reported nursing home quality measures since 2002, but research has shown that many users do not understand them. Alternative visual displays may improve comprehension. We developed seven reporting templates in different formats, including bar graphs like those displayed on the CMS Nursing Home Compare Web site www. medicare.gov, and tested them with 90 individuals age 45-75, using structured protocols. Tests of significance were conducted, and statistically significant findings identified. Fewer than one-half the respondents accurately interpreted bar graphs as currently displayed on the Nursing Home Compare Web site. Respondents made fewest errors on templates using ...
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