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Article: Traditional and New Solutions Will Win Outsourcers New Inbound Customer Care Business.
- Article from:
- Business Wire
- Article date:
- June 29, 2007
CopyrightCOPYRIGHT 2007 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c61065) has announced the addition of Datamonitor's new report: Outsourced Customer Care: How Best To Meet Shifting Investor Needs (Strategy Focus) to their offering.
A study on the future of third-party customer care, its current pain points and the best ways for outsourcers to make sure evolving investor requirements are satisfied. Market sizing and projections are also included.
Scope of this title:
* An analysis of the pain points experienced by in-house contact center customer care investors
* Market sizing for the current and future outsourced ...