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Article: Are you 'nuts'? Lessons from Southwest Airlines.(Nursing Management)
- Article from:
- MedSurg Nursing
- Article date:
- June 1, 2007
- Author:
CopyrightCOPYRIGHT 2007 Jannetti Publications, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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I remember boarding a Southwest Airlines flight with a huge crowd attending a wedding in Dallas. The flight attendants opened champagne and started serving it. When one of the attendants approached me, I stated that I was not a member of the wedding party group. "Oh, everyone on this plane is now, honey!" was the reply I received. Before we landed, the flight attendant reminded us to do all those last minute in-preparation-for-landing tasks, but sang these instructions to us instead. I can guarantee everyone was listening. It was one of the shortest flights I can remember, because it was fun!
The Associated Press recently reported that "Southwest (Airlines) had ...