Article: Man of his word: Drake Construction Co.'s Steve Ciuni credits his success to the company's philosophy: we don't make promises we can't keep.(EMERGING COMPANIES)

In the construction business, it takes a lot of strength for a general contractor to be honest and straightforward with clients who want their projects completed quickly and as close to cost as possible, with little room for profit margin. Basically, you know that you're going to lose jobs to companies who promise the world in five days for a song, then end up coming back to the client with myriad change orders.

"I will not promise you that we can get something done for a price or on a schedule that we can't meet," says Steve Ciuni, president of Drake Construction Co. in Cleveland. "So, we have lost jobs, and then we'll run into the owner or the architect when the ...

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