Article: The retailer response: fighting harder for customers. (intimate apparel)(Cross-Shopping Supplement)

NEW YORK - In intimate apparel, the cross-shopping phenomenon is accelerating.

Shifting consumer loyalties are sparking new retail strategies that affect brands, private labels. pricing policies and the profit picture.

It's an all-out battle to win consumer loyalties, but generally shoppers are defecting from department stores and embracing discount stores. outlets and specialty stores for their bras, panties and sleepwear.

Over the past five years, discount stores have raised their market share by five percentage points in intimate apparel, moving from 22 percent to 27 percent of the $8.6 billion industry, according to The NPD Group. a consumer ...

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